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AmyWong's avatar
AmyWong
Experienced User
3 years ago
Solved

Intray is not working - AccountRight

In Tray is not working... unable to load documents.
CloverQ's avatar
CloverQ
Former Staff
3 years ago

Hi AmyWong 

 

Thank you for the information. 

 

Our developer teams have picked up a brief issue that was causing the In Tray service intermittently unavailable. This is now resolved and the teams are continuing to monitor the service. 

 

I'd suggest give it a few minutes then restart AccountRight. If you are using the browser version please clear the browser cache also. 

 

Sorry for any inconvenience caused.

  • AmyWong's avatar
    AmyWong
    Experienced User
    3 years ago

    Thanks for your information. Problem fixed.

  • Susan_Sun_SEIT's avatar
    Susan_Sun_SEIT
    3 years ago

    This issue is not fixed. Please update the dev team. Still occuring

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","body@stringLength":"58","rawBody":"

In Tray is not working... unable to load documents.

","kudosSumWeight":0,"postTime":"2022-05-17T15:27:43.815+10:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:758452_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":514},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

In Tray is not working... unable to load documents.

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Hi AmyWong 

\n

 

\n

Thank you for the information. 

\n

 

\n

Our developer teams have picked up a brief issue that was causing the In Tray service intermittently unavailable. This is now resolved and the teams are continuing to monitor the service. 

\n

 

\n

I'd suggest give it a few minutes then restart AccountRight. If you are using the browser version please clear the browser cache also. 

\n

 

\n

Sorry for any inconvenience caused.

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"228","postTime":"2022-05-17T15:48:23.486+10:00","lastPublishTime":"2022-05-17T15:48:23.486+10:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":495},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:AccountRight/category:Support/community:myobboard:Sales_and_Purchases/message:758452/message:758462","readOnly":true,"editFrozen":false,"body@stringLength":"859","rawBody":"

Hi  

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Thank you for the information. 

\n

 

\n

Our developer teams have picked up a brief issue that was causing the In Tray service intermittently unavailable. This is now resolved and the teams are continuing to monitor the service. 

\n

 

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I'd suggest give it a few minutes then restart AccountRight. If you are using the browser version please clear the browser cache also. 

\n

 

\n

Sorry for any inconvenience caused.

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url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: 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Thanks for your information. Problem fixed.

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This issue is not fixed. Please update the dev team. Still occuring

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