Intray not working?
I've been trying to upload files to the intray for the past 20 mins and all I'm getting is a "Something went wrong" message. No matter if its 1 or 3 or 10. And this error is on both Accountri...
Forum Discussion
Hi DJ3,
Thanks for the extra detail.
What you’re running into is how In Tray is currently designed to work; those uploaded documents can only be linked to bills or spend money transactions, not directly to the bank register lines. That’s why they show up fine in the browser In Tray, but won’t “attach” when you’re working straight out of the bank register.
The current workaround is to either:
- Create a bill or spend money from the In Tray document first, then match that to the bank transaction, or
- Record the spend money from the bank transaction, then open that transaction and attach the document there.
I get it’s not as smooth as linking straight off the bank feed, but that’s the behaviour of the product at this stage.
Regards,
Genreve
Hello Genreve
Sorry, I didn't make myself very clear. It is through Spend Money for entries which I have already entered. It has worked in the past to attach the invoices to the Spend Money I have entered. The Intray just stopped working or works intermittently and lets me attach three or four invoices and then glitches and either stays on Loading or says that there are no invoices available but on the front screen, it shows how many should be there. I am not doing something differently, just trying to have the functionality back that I had before. In MYOB Business it definitely will not allow it to attach to Spend Money that are already entered as it asks you to create the Spend Money, which I already have done so I would be duplicating entries. It is strange how one of our files has not had an issue and the other one has had problems for over six months.
Hi DJ3,
Thanks for the extra detail, that makes sense.
If it used to let you attach to existing Spend Money and now the In Tray is only working sometimes (loading forever or saying there are no docs when the count says otherwise), that points to an issue with the AccountRight desktop In Tray in that one file. And you’re spot on about MYOB Business Uploads, it is built to create a new Spend Money from the doc, not link to one you’ve already entered, so it would double up the transaction.
Because it’s file‑specific and has been going on for a while, the best thing now is to get the support team to dig into that file:
Log in to My Account and lodge a ticket: https://myaccount.myob.com
Or head to https://www.myob.com/au/support, talk to MOCA, and choose Live Chat so the team can grab logs/screens and escalate if needed.
They’ll be able to investigate what’s going on with that particular file’s In Tray.
Regards,
Genreve
