Forum Discussion

kirraBrookies's avatar
kirraBrookies
Experienced User
9 months ago

InTray Slow/Lagging

Hi Guys   I have 4 company files... but only 1 of them has some serious slowness lagging in the Intray.  Like its minutes after processing one document, the intray goes blank then loads back up wit...
Shella_A's avatar
Shella_A
MYOB Moderator
9 months ago

Hi kirraBrookies,

 

Thanks for submitting a ticket! We have re-raised this with our incident management team and it is being investigated currently. You can follow our status hub page for updates.


Cheers,

Shella

kirraBrookies's avatar
kirraBrookies
Experienced User
10 days ago

Hi Shella,

I've been persisting with this speed for some time now, and have still had no progress.  its currently taking 2-3 minutes per document in this one particular file, where as my other 6 files it only takes a few seconds.

can we please escalate this for a fix, its been 9 months now please.

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    10 days ago

    Hi kirraBrookies,

     

    Thanks for sticking with this, especially with how much longer this one file is taking compared to your others. I’ve checked your support case, and we emailed you previously to confirm that your account has been added to the list of affected customers. This is now under investigation by our development team, and we’ll let you know as soon as there’s an update or once it’s resolved.

    For now, the best workaround is to use the browser, as that should give you a faster process while this is being looked into.

     

    Regards,

    Sai

     

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