Forum Discussion

Ski30's avatar
Ski30
Experienced Cover User
2 years ago

Inventory Value Reconciliation Report - File corruption

Hoping someone can help with our Inventory Value Reconciliation Report not balancing since early April'23. Unfortunately one of our staff entered a number of Credits  against Inventory Items at this...
Sean_DC's avatar
Sean_DC
Former Staff

Hi Ski30 

 

Thank you for your post. I'm sorry about the experience that you had. No worries, I'll be glad to assist you moving forward. It would be best if you can send me a private message so we can investigate this further. I would just need the following for me to have it checked:

 

  • Serial Number
  • Company File ID (Help >> About MYOB AccountRight)
  • Account Name (Company Name)
  • Your full name and email address
  • Any screenshots or reports showing the error/issue 

 

 

Please feel free to post again. I'm happy to assist further.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users in finding this information.

 

Ski30's avatar
Ski30
Experienced Cover User
2 years ago

One week later and no response.

 

I have provided details as requested.

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 years ago

    Hi Ski30, 

     

    Thanks for your patience. 

     

    I followed up on this and the repair team is already working on the file. 

     

    Just to make sure please send me a private message to confirm the case number. 

     

    Cheers, 

    Genreve

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