Forum Discussion

Linda1308's avatar
Linda1308
2 months ago

Invoice Created from Uploads is Using the GST Excl total and cannot be changed

On a few occasions when creating an Invoice from Uploads the system is grabbing the GST Excl amount as the invoice total and cannot be changed.  This is only happening sporadically and is not consist...
Linda1308's avatar
Linda1308
2 months ago

I am not sure I would say it is resolved.  It should work.  More to the point I have found a workaround...which is to disable one of the functions that should work

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    2 months ago

    Hi Linda1308,

     

    That's quite an unusual situation. It's definitely not typical for turning off the MYOB invoicing feature to make the upload invoice function work, especially since it shouldn't impact how GST is processed. To get this sorted out, I suggest reaching out to our support team. They can help you figure out what's causing this issue and find a solution. You can give them a call or use one of our various support options available here.

     

    Cheers,

    Princess

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.