On a few occasions when creating an Invoice from Uploads the system is grabbing the GST Excl amount as the invoice total and cannot be changed. This is only happening sporadically and is not consistent. One invoice from a supplier for a certain amount is picked up correctly...then next time an invoice for same supplier for same amount is wrong
Hi Linda1308,
Appreciate you providing a screenshot. To address the issue, they should check if they are GST registered in the business settings. This can be done by navigating to the business settings and verifying if the GST registration status is correctly set. If the business is not registered for GST, this could be causing the problem with the invoice amounts.
If the issue persists, you can contact our support team for more help. The best ways to contact the team are through live chat (via our virtual assistant MOCA) or by raising a support ticket through myaccount.myob.com.
Regards,
Earl
