Forum Discussion

JohnTiglao's avatar
JohnTiglao
Member
3 months ago

Invoice Emails Bouncing to Client

Hello MYOB,   We are experiencing issues with invoices sent to one of our clients, which are bouncing back from the client’s email system. The email address has been double-checked and is confirmed...
email
Earl_HD's avatar
Earl_HD
MYOB Moderator
3 months ago

Hi JohnTiglao,

Welcome to the Community, and thanks for sharing those details!
 

Thanks as well for double-checking the email. It’s possible your client’s email address has been blacklisted in our system. To confirm this, please reach out to our team so we can have a look and sort it out for you. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl

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