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HazelT's avatar
HazelT
Experienced User
5 years ago
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Invoice is printing 1 line on each page so a 1 page invoice is printing out 30 pages

For one of my customers their invoices are normally 1 page but their invoice is creating a page for each line on the invoice.  A one page invoice is turning into 36 pages with each page only having 1 line included on it.  I have deleted the recurring transaction thinking it is a problem with that but the same issue has occurred.  Do I need to delete the card file which has the history of over 6 years of sales?  Can you please help as this customer is being driven insane with our invoices!

Sales
  • HazelT's avatar
    HazelT
    5 years ago

    Hi Tracey, I finally worked out what the problem was as it was driving our customer mad getting 30 page invoices for what should have been 2 pages.  It was the job number!!!  It must have got corrupted in an update.  When I removed the job number from the invoices the document reverted back to the normal formatting and printed out correctly.  I was then able to go back to all the previous invoices where multiple pages were printing out and delete the job number and then re email the invoices with the correct formatting.  It took me a while to work out but glad I found the solution and didn't have to redo all the invoicing. 

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  • Tracey_H's avatar
    Tracey_H
    Former Staff
    5 years ago

    Hi HazelT 

     

    Thanks for your post and apologies for the delay in replying. If you are using a customised form I would check the template of that form in Setup>>Customise forms. One thing to look for is having more than one table in the form as this will print over multiple pages.

     

    This help article will help with customising forms: Personalising forms 

     

    Please let me know if you need further help.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

    • HazelT's avatar
      HazelT
      Experienced User
      5 years ago

      Hi Tracey, I finally worked out what the problem was as it was driving our customer mad getting 30 page invoices for what should have been 2 pages.  It was the job number!!!  It must have got corrupted in an update.  When I removed the job number from the invoices the document reverted back to the normal formatting and printed out correctly.  I was then able to go back to all the previous invoices where multiple pages were printing out and delete the job number and then re email the invoices with the correct formatting.  It took me a while to work out but glad I found the solution and didn't have to redo all the invoicing.