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Lelunaz2's avatar
Lelunaz2
Contributing User
3 days ago

Invoice reminders going to wrong email

Hello 

 

I have a customer who I have emailed invoices to. The original invoice went to the customer but all the reminders are now coming to my work email address instead of theirs. i believe this is happening to all open sales with them. 

 

I can see a post in the forum that says the customer support team need to fix this at their end. 

 

Can you please have a look ?

1 Reply

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  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    3 days ago

    Hi Lelunaz2,

     

    I see that you're having issues with invoice reminders being sent to your email address instead of your customer's. Upon checking on our end, there is no reported issue with invoice reminders being sent to the wrong email address. It would be best to set up the invoice reminder again to refresh any data. You can check this link for more information regarding invoice reminders.

     

    Best regards,

    Doreen