Forum Discussion

Lelunaz2's avatar
Lelunaz2
Contributing User
8 months ago

Invoice reminders going to wrong email

Hello    I have a customer who I have emailed invoices to. The original invoice went to the customer but all the reminders are now coming to my work email address instead of theirs. i believe this ...
Doreen_P's avatar
Doreen_P
MYOB Moderator
8 months ago

Hi Lelunaz2,

 

I see that you're having issues with invoice reminders being sent to your email address instead of your customer's. Upon checking on our end, there is no reported issue with invoice reminders being sent to the wrong email address. It would be best to set up the invoice reminder again to refresh any data. You can check this link for more information regarding invoice reminders.

 

Best regards,

Doreen

  • GDay53's avatar
    GDay53
    Ultimate Cover User
    7 years ago

    Hey

     

    Welcome to the MYOB Community Forum, I hope you find plenty of useful information.

     

    Most likely when you changed the transaction they also unreconciled.

    In the Bank Reconciliation window, enter the same date as your last reconciliation and the closing balance.

    The transaction you have reprocessed through Bank feeds should be ticked off and the out of balance should be zero. If it is just reconcile again.

    If not then unreconcile the last reconciliation and do it again.

     

    • Hey's avatar
      Hey
      Contributing Cover User
      7 years ago

      perfect! thank you so much :)

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reminders going to wrong email","id":"message:877597","revisionNum":1,"repliesCount":3,"author":{"__ref":"User:user:293771"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"conversation":{"__ref":"Conversation:conversation:877597"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:877597"},"body@stripHtml({\"truncateLength\":200})":" Hello    I have a customer who I have emailed invoices to. The original invoice went to the customer but all the reminders are now coming to my work email address instead of theirs. i believe this ...","body@stringLength":"443","rawBody":"

Hello 

 

I have a customer who I have emailed invoices to. The original invoice went to the customer but all the reminders are now coming to my work email address instead of theirs. i believe this is happening to all open sales with them. 

 

I can see a post in the forum that says the customer support team need to fix this at their end. 

 

Can you please have a look ?

","kudosSumWeight":0,"postTime":"2024-08-30T12:54:41.928+10:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:877597_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":37},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Hello 

 

I have a customer who I have emailed invoices to. The original invoice went to the customer but all the reminders are now coming to my work email address instead of theirs. i believe this is happening to all open sales with them. 

 

I can see a post in the forum that says the customer support team need to fix this at their end. 

 

Can you please have a look ?

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Hi Lelunaz2,

 

I see that you're having issues with invoice reminders being sent to your email address instead of your customer's. Upon checking on our end, there is no reported issue with invoice reminders being sent to the wrong email address. It would be best to set up the invoice reminder again to refresh any data. You can check this link for more information regarding invoice reminders.

 

Best regards,

Doreen

","body@stringLength":"887","rawBody":"

Hi ,

 

I see that you're having issues with invoice reminders being sent to your email address instead of your customer's. Upon checking on our end, there is no reported issue with invoice reminders being sent to the wrong email address. It would be best to set up the invoice reminder again to refresh any data. You can check this link for more information regarding invoice reminders.

 

Best regards,

Doreen

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url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: 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Hi Doreen 

 

I already did reset the reminder before I posted this last week however I still received the reminders this morning. 

 

Leisa

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