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AdamCarlson's avatar
AdamCarlson
Contributing User
14 days ago
Solved

Invoices boucing back

Good afternoon,

We have had issues with invoices sent to a particular client boucing back to us. I have double checked that the email address is correct and it is still boucing back. 

 

"Sorry, email delivery was unsuccessful.

Diagnostic-Code: rejected"

 

I have contacted the client regarding this and they checked with their IT department. The issue is not on their end. They have suggested that I contact MYOB Support to see what the issue could be.

 

Thanks,

Adam

  • Doreen_P's avatar
    Doreen_P
    13 days ago

    Hi AdamCarlson

     

    I sent you a private message requesting for the affected email address. You can check your inbox by clicking the envelope icon on the upper right hand corner here in the Community Forum.

     

    I'm looking forward to your response.

     

    Best regards,

    Doreen

2 Replies

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  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    13 days ago

    Hi AdamCarlson

     

    I sent you a private message requesting for the affected email address. You can check your inbox by clicking the envelope icon on the upper right hand corner here in the Community Forum.

     

    I'm looking forward to your response.

     

    Best regards,

    Doreen

    • AdamCarlson's avatar
      AdamCarlson
      Contributing User
      13 days ago

      Hi Doreen_P 

      Thank you for your reply. I have sent you a response by private message with the affected email address.

      Thanks,

      Adam