Forum Discussion

DaniGW's avatar
DaniGW
Experienced User
5 months ago

Invoices from 1 supplier not in In Tray

I receive invoices to my Outlook email and forward them to our MYOB In Tray. In the last few days, emails from 1 supplier only are not showing in the In Tray. They show in my Sent items in outlook.
Princess_R's avatar
Princess_R
MYOB Moderator
5 months ago

Hi DaniGW and Vector,

 

A bit strange. If you’re seeing invoices show up in your sent items but they’re not landing in your In Tray, there’s something our team should take a look at. The best way for us to get to the bottom of it is for you to reach out directly, either by jumping onto live chat with MOCA (our virtual assistant) or by sending us a support ticket through MyAccount. We’ll dig into it and figure out what’s going on for you.

 

Cheers,

Princess

DaniGW's avatar
DaniGW
Experienced User
5 months ago

Hi Princess,

I have lodged a support ticket. What turn around time can I expect?

Thanks

Dani

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