I receive invoices to my Outlook email and forward them to our MYOB In Tray.In the last few days, emails from 1 supplier only are not showing in the In Tray. They show in my Sent items in outlook.

The problem is not rectified.I still have this one supplier whose emails I cannot forward directly to the In Tray and have them show up.I can drag and drop their invoices from their emails, or forward the email after deleting the body of the email and sending the pdf attachment only but that is beside the point, I shouldn't have to do this.Hoping someone from MYOB looks at this thread and takes things seriously as this has only begun happening in the last couple of weeks and finding our own work arounds is not good enough.

Experiencing the same issue, and it’s escalating—last week it was one supplier, now three. Support’s suggestion to “for now you can drag and drop” isn’t workable. I deal with hundreds of emails weekly and have no way of knowing which supplier's invoices aren’t forwarding. Dragging and dropping 100+ invoices a week is impossible. This has been going on for over a week—urgent resolution is needed.

Over the last 2 days - we are having the same issue. I have forwarded - but they are not appearing in the in tray.

Mel-Cabs,Can you drag and drop the attachment from Outlook to the In tray?That is what I have been doing. But it's not ideal.Dani

This is certainly not ideal - time consuming. I just forward type accounts and it should be in the tray.This is how it should work. I have forwarded several this morning and it appears to be working. Only time will tell.

Invoices from 1 supplier not in In Tray

31 Replies

DaniGW
Experienced User
2 months ago
Same!! I repeat "MYOB, you know this is a problem, how about keeping us informed of where you're at with fixing it?"
profixp2020
Experienced User
3 months ago
No not yet. Still not working and still no updates!
DaniGW
Experienced User
3 months ago
Has anyone had a solution yet?
I still can't forward invoices from this one supplier without having to delete the email body or drag and drop the attachment to the intray. MYOB, you know this is a problem, how about keeping us informed of where you're at with fixing it?
Vector
Experienced Cover User
4 months ago
Unfortunately - this means I have received no resolution to this problem.
Yes, they have admitted the fault and say they are working on it.
profixp2020
Experienced User
4 months ago
When you say no resolution, are they admitting there is a fault and they just haven't resolved it yet? Its crazy that the first query was lodged 21 days ago and still not sorted!
JL23
Member
4 months ago
Thanks! I was just on the phone with them for 1.5 hours with no resolution. Getting a bit ridiculous it is taking so many weeks.
profixp2020
Experienced User
4 months ago
Still not resolved. This was the last communication I received on 18/9/25:

Thank you for submitting your support request, Case #02533345. We understand this issue remains unresolved related to a known issue with In Tray Emailing. We have escalated your concerns to the specialized team responsible for these matters. A member from this team will update you regarding this concern as we have associated it with the known issue.
Vector
Experienced Cover User
4 months ago
My invoices only appear in my tray if I delete all the body of the invoice and then send.
I have spoken to MYOB and the response I got was.,
We are aware of the problem, and we have our technical team on it. There is no resolution yet.

Apart from my call - I have not received anything more.
JL23
Member
4 months ago
Has this been resolved for anyone? I am getting no replies from MYOB and when i follow up i get generic solutions that are not applicable. They also seem incapable of admitting it is an issue for other users as well.
profixp2020
Experienced User
5 months ago
I have also lodged a support ticket today and can see that several people have done this over the last few weeks but still nothing resolved as far as I can see?