Invoices printing out 2 pages
Just did the latest update and now our invoices are printing a 2nd page with a How to Pay and QR code. We have never had this and it's annoying to waste paper and have this as we don't need it. How...
Forum Discussion
Hi all.
I'd like to address the confusion surrounding the latest update to AccountRight and the change in how invoices are printed.
Previously, there was a feature gap where exported invoice PDFs from AccountRight didn't include the "How to Pay" section, while emailed invoice attachments and MYOBB invoices did. With this update, we've standardised the PDF format so customers' clients receive a consistent, professional-looking invoice no matter how it's generated or shared.
I completely understand why some customers may find the additional page frustrating, particularly if they're printing invoices and see it as wasted paper. There are a couple of workarounds available:
- If you don't need the payment information page, you can choose to print only the first page by specifying the page range in the print settings.
- Print double-sided to reduce paper usage.
Hopefully that provides some context for the change.
Hi Amanda,
It doesn't work to print the first page; the MYOB default page range option is " All Pages", and we can't change it.
100% no option to change how many pages to print
You need to save it to a folder on your PC with "print to PDF" & then go back in & print it or send it, joys.... NOT!!!
- "If you don't need the payment information page, you can choose to print only the first page by specifying the page range in the print settings."
This shaded to all pages in MYOB so you do not have option to print page 1.
- "Print double-sided to reduce paper usage."
If the printer we have does not do double sided are we expected to buy a new printer to cater for your software update? We use single sided volume printer to print our invoices.
Not happy:(
Hi Amanda
Your suggestions don't work at all. And clearly the amount of frustrated people on this thread need this fixed ASAP. We do over 200 invoices a day. Now printing out 400 pages of wasted paper. This is ridiculous
Hopefully those are temporary workarounds and not a solution?
Don't hold your breath bigmac
Thank for the update Amanda, but I don't think that is good enough.... there should be "the OPTION" not "the NORM"!!
Why not leave the customised forms as is....Taking longer to save only pages etc, not a long time but it all mounts up, we set up Customised Forms for a reason, not to be then told bad luck & it looks more professional.....
esp, when you need to send invoices to Govt depts, it takes longer to get processed as they do not recognise the QR in their system & reject. It then goes through a longer manual system taking longer to be approved & paid.
I feel it's just a money grab for MYOB's processing fees.
I keep trying to tell my clients how **bleep** Xero is, but they are seriously looking now :(
& still on hold...over 2 & 1/2 hours now
They are doing their best to push us to Xero
Standardised format to produce a more professional looking invoice?
Adding a second page to the invoice with zero details other than invoice number, due date, balance due and a QR code and then another 7/8 of the page blank is hardly professional in any sense.
The ability to add these features to our existing custom forms via the customise forms feature would of been leaps and bounds more logical.Secondly, perhaps the workarounds are specific to user enviroments and operating systems, but for me on windows 11 and AccountRight desktop, printing within AccountRight does NOT give any options to set the range of pages it prints. I beleive the suggested workaround would in fact be, to save the invoice to PDF on file, open it in a PDF viewer like Adobe or Chrome and then print the pages you want - talk about a waste of time!
Has MYOB come up with a solution to this please. We are sick and tired of wasting so much paper. How about we all get together and charge MYOB! Or better yet, move to Xero!
48 minutes on the phone this morning only to be told:
"At this stage, there is no available workaround yet. Our team is actively investigating the issue and looking closely into this case."
We appreciate that it's being investigated, but in the meantime businesses still need to operate.
Our current workaround is to create invoices in the Desktop App (which is where we predominantly work), then switch to the Web Browser to print them using a newly created custom template. Unfortunately, browser templates can't be used in the Desktop App, and the Desktop App templates... well, that's a whole other issue for another day.
It feels like we're constantly jumping between two systems that don't communicate with each other, just to complete what used to be a straightforward invoicing process.
