Invoices printing out 2 pages
Just did the latest update and now our invoices are printing a 2nd page with a How to Pay and QR code. We have never had this and it's annoying to waste paper and have this as we don't need it. How...
Forum Discussion
Hi all.
I'd like to address the confusion surrounding the latest update to AccountRight and the change in how invoices are printed.
Previously, there was a feature gap where exported invoice PDFs from AccountRight didn't include the "How to Pay" section, while emailed invoice attachments and MYOBB invoices did. With this update, we've standardised the PDF format so customers' clients receive a consistent, professional-looking invoice no matter how it's generated or shared.
I completely understand why some customers may find the additional page frustrating, particularly if they're printing invoices and see it as wasted paper. There are a couple of workarounds available:
- If you don't need the payment information page, you can choose to print only the first page by specifying the page range in the print settings.
- Print double-sided to reduce paper usage.
Hopefully that provides some context for the change.
Has MYOB come up with a solution to this please. We are sick and tired of wasting so much paper. How about we all get together and charge MYOB! Or better yet, move to Xero!
48 minutes on the phone this morning only to be told:
"At this stage, there is no available workaround yet. Our team is actively investigating the issue and looking closely into this case."
We appreciate that it's being investigated, but in the meantime businesses still need to operate.
Our current workaround is to create invoices in the Desktop App (which is where we predominantly work), then switch to the Web Browser to print them using a newly created custom template. Unfortunately, browser templates can't be used in the Desktop App, and the Desktop App templates... well, that's a whole other issue for another day.
It feels like we're constantly jumping between two systems that don't communicate with each other, just to complete what used to be a straightforward invoicing process.
