Invoices printing out 2 pages
Just did the latest update and now our invoices are printing a 2nd page with a How to Pay and QR code. We have never had this and it's annoying to waste paper and have this as we don't need it. How...
Forum Discussion
Hi all,
I want to acknowledge the frustration this recent feature change has caused.
This change was released as part of the new payment schedule functionality so payment schedules would appear on printed invoices. It’s clear this has had a significant impact on your workflows, and that the current workarounds, as well as waiting until July for a fix, aren’t good enough.
We’ve shared your feedback with our product teams, and they’ve decided to roll back this part of the release.
Here’s what that means:
- From next Tuesday afternoon, invoices printed from AccountRight desktop will no longer include the “How to Pay” page. If you’re using payment schedules, they won’t appear on invoices printed through this flow, but they will still appear as expected everywhere else (ie. if you preview invoices, print through the browser, export as a PDF, etc.). You will need to make sure your software has updated to the latest version.
- In August, we’ll reintroduce this section, which includes both payment schedules and “How to Pay”, as a configurable print setting under the Preferences tab in AccountRight, so you can turn it on or off as needed.
- From September, we plan to further enhance the experience so you can print payment schedules without the “How to Pay” information.
We’re listening to your feedback, and we really appreciate the time you’ve taken to raise this on the community forum.
Hi AmandaMYOB
Thank the team for listening (finally) - the option in preferences sounds good. A lot of clients won't use payment schedules, and don't need the option to pay online either. For those that will use it - great - but for the majority of us - it is not needed and should be an option.
Now we just need them to listen to the need to have the option of offline backups - downloaded to client computers. Data that they own and pay for - should be available to them in any form.
Hey jenniek
Thanks for sharing your perspective. I'd like to pass this onto the team to consider for future improvements and have sent you an email with some questions to better understand where you're coming from! Look forward to hearing from you.
Hi Amanda
this doesn't appear to have been rolled back, second page is still printing. When is this fix going to be pushed out.
thanksHey SandiAvery
This will be addressed in the August release for AccountRight.
Still doing it for me also Sandi
