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Rosine's avatar
Rosine
Experienced User
6 days ago

Invoices sharingcancelled

I have been a user with admin priviledges as a bookkeeper for many years for one company with 2 businesses entities. Suddunly today in the middle of writing new invoices for one of the companies, I was no longer allowed to print, save or email these invoices, when 5 minutes earlier all was OK.

I checked the other company and all was OK there.

By chance I discovered that I now have to verify my credential, with no explanation why and no help available.

Has anyone had this problem today, and if so how was it solved?

Kind regards

Rosine

1 Reply

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    5 days ago

    Hi Rosine,

     

    Managing two entities is no small feat. I can see you've found the verification process. This is usually communicated by email to the account's primary contact. You may also see secure prompts or pop-ups in your MYOB file about secure invoicing and verification.

     

    Verification is applied separately to each business, so one entity may be affected while the other continues working as normal. If you haven't completed the verification process, invoice-sharing options, such as emailing the invoice, copying a link or sending it by SMS may be restricted. In the meantime, you may still be able to download the invoice and send it manually. For more information, see Secure Invoicing.

     

    If you've already submitted the requested information or can't find the verification request, please lodge a Financial Services request through My Account. Our support team can then review it.

     

    Cheers,

    Princess

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