Issue with Order/Invoice Number Sequence
Hi, Could you please assist with an issue we're experiencing around our numbering sequences? We've configured our system so that order numbers and invoice numbers follow the same sequence, while qu...
Forum Discussion
Hi victoria1,
Thanks for laying everything out. The numbering does look a bit weird, but if the setup’s right, it should still generate in order. The sales auto-number can sometimes jump out of sequence, especially if transactions get deleted or entered out of order. Let’s try a few things to get it back on track:
- Turn on the duplicate warning in the desktop app
- Turn off “Retain original invoice number when quotes change to orders or invoices” so conversions don’t push numbers backward or overwrite them
- Reset the sequence by nudging it forward manually, this post has the steps to reset the numbering.
I’ll also share this link in case you want to customise your sales numbering to be more specific.
Cheers,
Princess
