The new option for separate sales numbers for Quote/ sales order / invoice has glitches
The invoice numbering that is meant to update by 1 each new invoice stops updating intermittently.
I have experimented with this for several days and tried different number formats etc, re saving etc.
It will work fine for a day and then next day it wont self update again and you need to go into sales settings and update the base number and save.
Will work again for a few invoices or the day before failing again.
We availed ourselves of the new feature in order to have specific quote numbers self generating.
(the default tries to use invoice numbers as quote numbers)
As we don't have time to do your development work for you, we will have to turn the feature off and go back to manually entering quote numbers in order to have invoice numbers work properly.
You will need to update the invoice number manually in the required sale's invoice number field to the desired number before recording the invoice. This process may need to be repeated multiple times to ensure the software picks up the latest invoice number sequence. If the last number in the sequence was 100 and updating it to 101 and recording it doesn’t make the next number 102, try jumping ahead to a number like 120. This helps to identify where the numbering is stuck. While it is not ideal to skip numbers, this process helps to work out the issue with the numbering sequence.
If the issue persists after following these steps, further assistance on the backend may be required. Reach out to our support team directly via Live Chat through our virtual assistant at MYOB Support or by submitting a support case via MYOB Account.
Hi Marc, thank you for your feedback We are very keen to resolve this problem quickly. I have tried to duplicate the problem but to no avail. Checking if you have multiple users accessing the file at the same time and what is the volume of invoices per day. Look forward to hearing from you
You will need to update the invoice number manually in the required sale's invoice number field to the desired number before recording the invoice. This process may need to be repeated multiple times to ensure the software picks up the latest invoice number sequence. If the last number in the sequence was 100 and updating it to 101 and recording it doesn’t make the next number 102, try jumping ahead to a number like 120. This helps to identify where the numbering is stuck. While it is not ideal to skip numbers, this process helps to work out the issue with the numbering sequence.
If the issue persists after following these steps, further assistance on the backend may be required. Reach out to our support team directly via Live Chat through our virtual assistant at MYOB Support or by submitting a support case via MYOB Account.
I hope this helps!
Regards, Earl
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The new option for separate sales numbers for Quote/ sales order / invoice has glitches
The invoice numbering that is meant to update by 1 each new invoice stops updating intermittently.
I have experimented with this for several days and tried different number formats etc, re saving etc.
It will work fine for a day and then next day it wont self update again and you need to go into sales settings and update the base number and save.
Will work again for a few invoices or the day before failing again.
We availed ourselves of the new feature in order to have specific quote numbers self generating.
(the default tries to use invoice numbers as quote numbers)
As we don't have time to do your development work for you, we will have to turn the feature off and go back to manually entering quote numbers in order to have invoice numbers work properly.
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The new option for separate sales numbers for Quote/ sales order / invoice has glitches
The invoice numbering that is meant to update by 1 each new invoice stops updating intermittently.
I have experimented with this for several days and tried different number formats etc, re saving etc.
It will work fine for a day and then next day it wont self update again and you need to go into sales settings and update the base number and save.
Will work again for a few invoices or the day before failing again.
We availed ourselves of the new feature in order to have specific quote numbers self generating.
(the default tries to use invoice numbers as quote numbers)
As we don't have time to do your development work for you, we will have to turn the feature off and go back to manually entering quote numbers in order to have invoice numbers work properly.
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I have 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Hi Marc, thank you for your feedback We are very keen to resolve this problem quickly. I have tried to duplicate the problem but to no avail. Checking if you have multiple users accessing the file at the same time and what is the volume of invoices per day. Look forward to hearing from you
Hi Marc, thank you for your feedback We are very keen to resolve this problem quickly. I have tried to duplicate the problem but to no avail. Checking if you have multiple users accessing the file at the same time and what is the volume of invoices per day. Look forward to hearing from you
\n
Chris
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Thanks for the reply.
Only 1 user on invoicing.
Issue has happened over multiple occurrences - for example do 6 or 10 invoices on a particular day and log off.
Next day you will have to manually change the invoice number otherwise its stuck on the last number from the day before.
Issue has happened over multiple occurrences - for example do 6 or 10 invoices on a particular day and log off.
Next day you will have to manually change the invoice number otherwise its stuck on the last number from the day before.
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You will need to update the invoice number manually in the required sale's invoice number field to the desired number before recording the invoice. This process may need to be repeated multiple times to ensure the software picks up the latest invoice number sequence. If the last number in the sequence was 100 and updating it to 101 and recording it doesn’t make the next number 102, try jumping ahead to a number like 120. This helps to identify where the numbering is stuck. While it is not ideal to skip numbers, this process helps to work out the issue with the numbering sequence.
If the issue persists after following these steps, further assistance on the backend may be required. Reach out to our support team directly via Live Chat through our virtual assistant at MYOB Support or by submitting a support case via MYOB Account.
You will need to update the invoice number manually in the required sale's invoice number field to the desired number before recording the invoice. This process may need to be repeated multiple times to ensure the software picks up the latest invoice number sequence. If the last number in the sequence was 100 and updating it to 101 and recording it doesn’t make the next number 102, try jumping ahead to a number like 120. This helps to identify where the numbering is stuck. While it is not ideal to skip numbers, this process helps to work out the issue with the numbering sequence.
If the issue persists after following these steps, further assistance on the backend may be required. Reach out to our support team directly via Live Chat through our virtual assistant at MYOB Support or by submitting a support case via MYOB Account.
I hope this helps!
Regards, Earl
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