Forum Discussion

Marc-H's avatar
Marc-H
Experienced Cover User
14 days ago

New Sales Numbering Feature Not Working

The new option for separate sales numbers for Quote/ sales order / invoice has glitches The invoice numbering that is meant to update by 1 each new invoice stops updating intermittently. I have exp...
invoice numbering
  • Earl_HD's avatar
    Earl_HD
    12 days ago

    Hi Marc-H,

    You will need to update the invoice number manually in the required sale's invoice number field to the desired number before recording the invoice. This process may need to be repeated multiple times to ensure the software picks up the latest invoice number sequence. If the last number in the sequence was 100 and updating it to 101 and recording it doesn’t make the next number 102, try jumping ahead to a number like 120. This helps to identify where the numbering is stuck. While it is not ideal to skip numbers, this process helps to work out the issue with the numbering sequence. 

    If the issue persists after following these steps, further assistance on the backend may be required. Reach out to our support team directly via Live Chat through our virtual assistant at MYOB Support or by submitting a support case via MYOB Account.

    I hope this helps!

    Regards,
    Earl

Chris_McComb's avatar
Chris_McComb
Experienced Cover User

Hi Marc, thank you for your feedback
We are very keen to resolve this problem quickly.  
I have tried to duplicate the problem but to no avail.
Checking if you have multiple users accessing the file at the same time and what is the volume of invoices per day.
Look forward to hearing from you

Chris

Marc-H's avatar
Marc-H
Experienced Cover User
13 days ago

 Thanks for the reply.

Only 1 user on invoicing.

Issue has happened over multiple occurrences - for example do 6 or 10 invoices on a particular day and log off.

Next day you will have to manually change the invoice number otherwise its stuck on the last number from the day before.

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    12 days ago

    Hi Marc-H,

    You will need to update the invoice number manually in the required sale's invoice number field to the desired number before recording the invoice. This process may need to be repeated multiple times to ensure the software picks up the latest invoice number sequence. If the last number in the sequence was 100 and updating it to 101 and recording it doesn’t make the next number 102, try jumping ahead to a number like 120. This helps to identify where the numbering is stuck. While it is not ideal to skip numbers, this process helps to work out the issue with the numbering sequence. 

    If the issue persists after following these steps, further assistance on the backend may be required. Reach out to our support team directly via Live Chat through our virtual assistant at MYOB Support or by submitting a support case via MYOB Account.

    I hope this helps!

    Regards,
    Earl

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