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Nic741's avatar
Nic741
5 years ago
Solved

keep getting kicked out of MYOB v19.8 & can't log back in

Hi,  I keep getting kicked out of MYOB v19.8 & can't log back in.  When I try to log back in is comes up with "a user is already signed in".  It terminates regardless of what I am doing.  This is very frustrating.

  • Mike_James's avatar
    Mike_James
    5 years ago

    Hi Nic741 , welcome to the forum. MYOB do not support version 19.x any longer. 

     

    Are there multiple users accessing the file? MYOB v19 keep a record of multiple logins via a lock file (usually in the same folder as the data file), which holds details of all logged in users. If MYOB crashes for any user, then that user is regarded as being logged in, as the lock file is not properly updated.

    The solution is to get everyone logged out, which will result in the lock file being deleted, then everyone can start logging in again.

     

    Let us know if that is not the solution here.

  • Mike_James's avatar
    Mike_James
    Ultimate Cover User
    5 years ago

    Hi Nic741 , welcome to the forum. MYOB do not support version 19.x any longer. 

     

    Are there multiple users accessing the file? MYOB v19 keep a record of multiple logins via a lock file (usually in the same folder as the data file), which holds details of all logged in users. If MYOB crashes for any user, then that user is regarded as being logged in, as the lock file is not properly updated.

    The solution is to get everyone logged out, which will result in the lock file being deleted, then everyone can start logging in again.

     

    Let us know if that is not the solution here.

    • Nic741's avatar
      Nic741
      5 years ago

      Hi Mike,

       

      This has worked in this instance. 

       

      Why do I keep being kicked out though?  Any ideas?

       

      To answer your question there are multiple users.  I seem to be the only one in the company that keeps getting kicked out.

       

      Thanks,

       

      Nic

      • Mike_James's avatar
        Mike_James
        Ultimate Cover User
        5 years ago

        Hi Nic741 , the two main reasons are:

        - an interruption in the network (assuming a physical not wireless network), which could also be an issue in your computer.

        - a task-related issue. Recording customer payments is a well-known cause.

         

        What tasks are you typically doing when it crashes?

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