hi yes this appears to have worked

just finishing with tax office

thanks

Hi ptclintonstore, 

Thanks for your post and welcome to the Community Forum ! Can you please attach a screenshot of the error message you get so I can take a look into this for you. 

hi this is the error i get

have tried reseting browser and on a different computer but no luck

cheers

karl

Hi ptclintonstore, 

Thank you for the screenshot. When accessing your file in the browser can you please check the Payroll Settings are complete by clicking on the business name menu in the top right and selecting Payroll Settings. Once in Payroll Settings to complete them you must select a default super fund and click save. Any other details should be updated if necessary.

If this is set up correctly and you're still having issues can you please confirm the last 4 digits of your product serial number so I can take a look into this for you. 

hi have checked and selected super fund as you suggested (already done but re checked and resaved )

still the same error message

last 4 digits of serial 5270

i only have access to the email once a week when i do books

cheers

karl

Hi ptclintonstore, 

Thanks for confirming that. I've had a script run over your file, can you try now ? If this hasn't worked please let me know. 

hi still not working

anything else i can try?

i am using firefox browser ,will try edge

no doesnt work on edge either

cheers

karl