Hi echokim,
Sounds like you’ve got most of the personalised email process worked out. You’re right, the Accounts Receivable mail merge just creates the letters in Word; it doesn’t feed them back into AccountRight to email.
To send them out, export your customer cards (including their email addresses), then use that list in Word’s mail merge or send a bulk email from Outlook. There’s no built-in “email this letter to everyone” button in Form Letters at the moment, so that’s the easiest way to get your price-change message out.
You can read more information regarding the personalised email process from this link.
regards,
Genreve