Forum Discussion

ggsadmin's avatar
ggsadmin
Contributing User
1 year ago

My Receivables Reconciliation has 1 customer showing zero balance

My debtors receivables reconciliation report has 1 customer with a zero balance owing, so $0 across the aging line, definitely does not owe us anything.  Why is it showing up on the report amongst ou...
Genreve_S's avatar
Genreve_S
MYOB Moderator
1 year ago

Hi ggsadmin, 

 

If customers appear in the receivables reconciliation report, it means the software recognizes they have a balance. I recommend checking each of the previous payments recorded on the customer's card to see if any payments were calculated with more than three decimal places but were paid with just two since the software only shows up to two decimal places.

 

If that's not the cause, it might be best to reach out to the support team via MyAccount or live chat through MOCA to troubleshoot the report further.

 

Regards,
Genreve

  • ggsadmin's avatar
    ggsadmin
    Contributing User
    1 year ago

    Thanks Genreve, the invoice and payments say closed and they are round .00 numbers for both.

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Level up your skills using MYOB software.

 

Find help guides and technical solutions for all MYOB products here

Explore video tutorials for our software at the MYOB Academy here

 

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.