Hi ggsadmin,
If customers appear in the receivables reconciliation report, it means the software recognizes they have a balance. I recommend checking each of the previous payments recorded on the customer's card to see if any payments were calculated with more than three decimal places but were paid with just two since the software only shows up to two decimal places.
If that's not the cause, it might be best to reach out to the support team via MyAccount or live chat through MOCA to troubleshoot the report further.
Regards,
Genreve
Thanks Genreve, the invoice and payments say closed and they are round .00 numbers for both.
