I have just updated to Accountright Premier version 2024.1.0 and have not been able to send remittance advices since. I get an error saying it has to close, but it can't close and I have to force close it.
Hi ShonaP,
Appreciate your active participation in the forum and sharing your concern.
Unfortunately, the issue you're experiencing isn't a common one. To get a better grasp of what might be causing this, it would be beneficial if you could provide us with a copy of your diagnostic log following the error. Any additional details or screenshots would significantly aid our investigation.
If you need help with finding your diagnostic log, you can open this thread with steps you can follow.
We eagerly await your response.
Thanks,
Genreve
Hi Genreve
When I try to send remittance advices, I get the first message (see photo), saying something's gone wrong.
When i click close on that screen, it sends a message to MYOB. Then when I try to cancel outof the send remittance screen I get amessage saying "Still Working" (phot attached).
After that, I can't close MYOB down and have to do a forced restart or sometimes I can shut it down using Task Manager but it takes several minutes.
I have also attached the log(see photo)
Hope you can help.
This only started happening after upgrading the file.
Thanks
Shona
Hi ShonaP,
Thanks for the response. We appreciate the screenshot you've attached.
For additional insight regarding the error message, may I get you to send us the diagnostic log after prompting the error? You can find the instructions on how to locate your diagnostic file by opening this link.
We look forward to helping with this concern.
Thanks,
Genreve
