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steph-key's avatar
steph-key
Contributing Cover User
5 years ago
Solved

MYOB in tray not refreshing

Hi,

I am using MYOB 2020.3 and recently the intray will not refresh and show all the invoices that are currently in it.I have cleared the Cache. Even when I click on the refresh button they don't show up, then usually if I wait 5 mins or so they will show up, this is frustratingly time consuming. It seems to only ever want to display 20 invoices in the intray. If I attach or delete on of these first 20 invoices it sometimes will show all of the invoices or otherwise it will replace the one invoice I have attached or deleted with the next invoice in the intray.

Thanks

Stephanie

  • Yanike_S's avatar
    Yanike_S
    4 years ago

    Hi Viz19 

     

    I am sorry to hear you have this issue again.

     

    What are the last 4 digits of your serial number and the company file ID (Help>>About AccountRight)? If your file is online, we can try to run a script over your file that usually resolves this.

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  • Jesh_D's avatar
    Jesh_D
    Former Staff
    5 years ago

    Hi steph-key 

     

    Thank you for your post and sorry this is occuring for you. 

     

    This might be a display bug, which means the documents are not missing or deleted, but to check if that is what is occurring could try to enlarge a document and close the window. This should allow for the In Tray list to display all Documents again. However, if that does not work, some clients have reported minimizing and maximizing the In Tray window or resizing the window itself which in turn show all documents.

     

    Please let us know how you get on and if you require further assistance.

    • steph-key's avatar
      steph-key
      Contributing Cover User
      5 years ago

      Hi Jesh,

       

      Thanks for your response, when I minimised the in-tray window I was able to see all the invoices.

       

      Steph

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in tray not refreshing","id":"message:681029","revisionNum":1,"repliesCount":2,"author":{"__ref":"User:user:107173"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"conversation":{"__ref":"Conversation:conversation:681029"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:681029"},"body":"

Hi,

I am using MYOB 2020.3 and recently the intray will not refresh and show all the invoices that are currently in it.I have cleared the Cache. Even when I click on the refresh button they don't show up, then usually if I wait 5 mins or so they will show up, this is frustratingly time consuming. It seems to only ever want to display 20 invoices in the intray. If I attach or delete on of these first 20 invoices it sometimes will show all of the invoices or otherwise it will replace the one invoice I have attached or deleted with the next invoice in the intray.

Thanks

Stephanie

","body@stringLength":"608","rawBody":"

Hi,

I am using MYOB 2020.3 and recently the intray will not refresh and show all the invoices that are currently in it.I have cleared the Cache. Even when I click on the refresh button they don't show up, then usually if I wait 5 mins or so they will show up, this is frustratingly time consuming. It seems to only ever want to display 20 invoices in the intray. If I attach or delete on of these first 20 invoices it sometimes will show all of the invoices or otherwise it will replace the one invoice I have attached or deleted with the next invoice in the intray.

Thanks

Stephanie

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Even when I click on the refresh button they don't 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background-size: contain;\n background-position: center;\n}\n.myob-social-links .twitter a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 6%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm5.33,10c0,.12,0,.23,0,.35A7.75,7.75,0,0,1,5.4,16.92a5.48,5.48,0,0,0,4-1.13A2.73,2.73,0,0,1,6.89,13.9a2.73,2.73,0,0,0,1.23,0,2.73,2.73,0,0,1-2.19-2.67v0a2.73,2.73,0,0,0,1.23.34,2.73,2.73,0,0,1-.84-3.64,7.74,7.74,0,0,0,5.62,2.85,2.76,2.76,0,0,1-.07-.62,2.73,2.73,0,0,1,4.72-1.86,5.49,5.49,0,0,0,1.73-.66c-.2.64-.23.87-.79,1.21a1.46,1.46,0,0,0,1.34,0A5.8,5.8,0,0,1,17.33,10Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .googleplus a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 4%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0ZM9,17.5a5.5,5.5,0,1,1,4.1-9.17L11.61,9.67a3.5,3.5,0,1,0,.56,3.84H9v-2h4.47a1,1,0,0,1,1,1.11A5.49,5.49,0,0,1,9,17.5Zm10.5-4v2h-2v-2h-2v-2h2v-2h2v2h2v2Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .facebook a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .linkedin a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: url(\"data:image/svg+xml;base64,PHN2ZyBjbGFzcz0ibXlvYi1pY29uIiB2aWV3Qm94PSIwIDAgMjQgMjQiIHhtbG5zPSJodHRwOi8vd3d3LnczLm9yZy8yMDAwL3N2ZyI+IDxwYXRoIGQ9Ik0xMiAwYzYuNjE3IDAgMTIgNS4zODMgMTIgMTIgMCA2LjYxNi01LjM4MyAxMi0xMiAxMlMwIDE4LjYxNiAwIDEyQzAgNS4zODQgNS4zODMgMCAxMiAwem03IDE2LjE2NlY3LjgzYzAtMS41Ni0xLjI3LTIuODMtMi44MzMtMi44M0g3LjgzM0M2LjI3MSA1IDUgNi4yNyA1IDcuODN2OC4zMzVDNSAxNy43MjkgNi4yNzEgMTkgNy44MzMgMTloOC4zMzRDMTcuNzMgMTkgMTkgMTcuNzMgMTkgMTYuMTY2ek04LjU0NSA5LjUyTDggOS41MjRWNmgxdjIuODgxYy0uMTcyLjE5Ny0uMzIzLjQxLS40NTUuNjM5ek0xNSAxMS41YzAgMS42NTYtMS4zNDQgMy0zIDMtMS42NTcgMC0zLTEuMzQ0LTMtMyAwLTEuNjU3IDEuMzQzLTMgMy0zIDEuNjU2IDAgMyAxLjM0MyAzIDN6bS01LTMuNDQ0VjZoNi4xNjdDMTcuMTc4IDYgMTggNi44MjIgMTggNy44MzF2MS42N2wtMi41NTMuMDA1QzE0Ljc1NCA4LjMxMyAxMy40NzcgNy41IDEyIDcuNWMtLjczMSAwLTEuNDA5LjIxMi0yIC41NTZ6TTE2IDhoMVY3aC0xdjF6TTcgOS41MjRsLTEgLjAwM1Y3LjgzMmMwLS43MS40MDktMS4zMTggMS0xLjYyMnYzLjMxNHoiIGZpbGw9IiM2ODc0ODAiIGZpbGwtcnVsZT0iZXZlbm9kZCIvPiA8L3N2Zz4=\")\n 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MYOB in tray not refreshing","moderationData":{"__ref":"ModerationData:moderation_data:681195"},"body":"

Hi steph-key 

\n

 

\n

Thank you for your post and sorry this is occuring for you. 

\n

 

\n

This might be a display bug, which means the documents are not missing or deleted, but to check if that is what is occurring could try to enlarge a document and close the window. This should allow for the In Tray list to display all Documents again. However, if that does not work, some clients have reported minimizing and maximizing the In Tray window or resizing the window itself which in turn show all documents.

\n

 

\n

Please let us know how you get on and if you require further assistance.

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Hi Jesh,

 

Thanks for your response, when I minimised the in-tray window I was able to see all the invoices.

 

Steph

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