Forum Discussion

steph-key's avatar
steph-key
Contributing Cover User
5 years ago

MYOB in tray not refreshing

Hi, I am using MYOB 2020.3 and recently the intray will not refresh and show all the invoices that are currently in it.I have cleared the Cache. Even when I click on the refresh button they don't sh...
  • Jesh_D's avatar
    Jesh_D
    5 years ago

    Hi steph-key 

     

    Thank you for your post and sorry this is occuring for you. 

     

    This might be a display bug, which means the documents are not missing or deleted, but to check if that is what is occurring could try to enlarge a document and close the window. This should allow for the In Tray list to display all Documents again. However, if that does not work, some clients have reported minimizing and maximizing the In Tray window or resizing the window itself which in turn show all documents.

     

    Please let us know how you get on and if you require further assistance.

Jesh_D's avatar
Jesh_D
Former Staff
5 years ago

Hi steph-key 

 

Thank you for your post and sorry this is occuring for you. 

 

This might be a display bug, which means the documents are not missing or deleted, but to check if that is what is occurring could try to enlarge a document and close the window. This should allow for the In Tray list to display all Documents again. However, if that does not work, some clients have reported minimizing and maximizing the In Tray window or resizing the window itself which in turn show all documents.

 

Please let us know how you get on and if you require further assistance.

  • steph-key's avatar
    steph-key
    Contributing Cover User
    5 years ago

    Hi Jesh,

     

    Thanks for your response, when I minimised the in-tray window I was able to see all the invoices.

     

    Steph

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