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Steelman's avatar
Steelman
2 years ago

MYOB is sending the wrong details to clients in invoices 05-10-2023

How is the EVEN POSSIBLE when it has happened in the past and now today 05-10-2023 we get sent back from a customer our invoice with our details and another companies details.   I cannot begin to t...
Earl_HD's avatar
Earl_HD
MYOB Moderator
2 years ago

Hi Steelman,

Thank you so much for your post and my apologies for the late response. 

If you happen to come across anything unusual on your invoices, like incorrect amounts or customer contact information, we strongly advise reviewing the invoice and company details within your MYOB Business to ensure their accuracy.
 

If the information appears to be correct within your MYOB Business, we encourage you to reach out to our phone-based teams promptly to discuss the matter in greater detail. Please make sure you have the following information readily available before making the call:
      *  The serial number of the MYOB Business (bottom of the Business Name Menu - top right).

  • A copy of the invoice that was sent
  • A screenshot of the transaction from within your MYOB Business
  • When the email was sent and the recipient(s) of that email

With this information, our frontline teams would be able to closely investigate the email records with our backend teams to see what has occurred.

Feel free to post again if you have further queries and one of us will be happy to assist you.
Regards,
Earl

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