Myob item number bug on purchase orders.

Question

Hi&nbsp;I have the forms set up properly with my item number to be displayed in item column.&nbsp;&nbsp;This is displayed correctly when printing....mostly.&nbsp;&nbsp;&nbsp;I have had a supplier email me asking the item code on the purchase order....it does not make sense as it is set up properly.&nbsp;He emailed me a screen shot of my order with missing item code.&nbsp;To test it out I emailed myself the same purchase order, and it displayed correctly.&nbsp;It seems that MYOB has a bug where item code isn't always loaded onto the forms.&nbsp;&nbsp;Can you please address this. It is not the first time.

isaiah_c · Answer

Hi AdzL,
&nbsp;
I'm sorry to hear that you've had this experience, and I know how important it is for item numbers to display correctly on purchase orders.
&nbsp;
To address this issue, I recommend that you clear your AccountRight cache, as this often resolves display related problems.
&nbsp;
If the issue persists, it's best to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount so they can further look into it.
&nbsp;
Regards,
Sai

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Myob item number bug on purchase orders.

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