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Clive's avatar
Clive
Ultimate Cover User
2 years ago

MYOB must close

Entering an item sale error log says System.DivideByZeroException

System says 7 items in stock - does not happen with other items

3 Replies

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  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator

    Hi Clive

     

    Thanks for reaching out. 

     

    I'm sorry to hear about your difficulties with entering item sales. For us to know more about the issue. May I ask for the full diagnostic log of your AccountRight?

     

    We look forward to your response. If you have any other questions or concerns feel free to include them in your next response.  

     

    Cheers, 

    Genreve

    • Clive's avatar
      Clive
      Ultimate Cover User

      Hi Genreve

       

      Full log was attached to original post.  Have spent some time today with support and this was resolved by doing an inventory adjustment to increase stock by 10 then processing the sale, which went through successfully, then reversing the inventory adjustment.

       

      Regards

      Clive

       

      • Genreve_S's avatar
        Genreve_S
        MYOB Moderator

        Hi Clive

         

        Thank you for the update. 

         

        I'm glad this issue has been resolved. Feel free to let us know if you need any other assistance. 

         

        Cheers, 

        Genreve