Forum Discussion

Nicky78's avatar
Nicky78
User
2 years ago

MYOB Online missing customers in the drop down box of the sales /invoices screen

When we go to search for a customer in the drop down box on the sales/invoices screen some customers are missing.  If you hit the arrown on the drop down the list only goes up to 'G' in the alphabet, anything after this is missing.  I tried typing the cutomers name in the box and it still doesn't appear. 

 

Hoping someone can help?

5 Replies

Sort By
Replies have been turned off for this discussion
  • Komal_S's avatar
    Komal_S
    MYOB Moderator
    2 years ago

    Hi Nicky78 

    Can you please confirm if the customers are appearing in other windows, for example, Find Transactions>>Card>>Customer Name and if the cards are active in the card file ? If yes, please clear AccountRight cache and let me know if they appear then ?

    • Nicky78's avatar
      Nicky78
      User
      2 years ago

      I can not find the item 'Find Transactions' in the web browser version?  The destop version has no problems at all showing all of my customers, it's only when I an on the web browser version that the customer dropdown box only shows upto G.  Yes I have cleared the cache and still no better.

      • Komal_S's avatar
        Komal_S
        MYOB Moderator
        2 years ago

        Hi Nicky78 


        Thanks for clarifying. Can you try opening the browser version on another computer or on your phone and check if the same issue still exists? I would also recommend trying another browser as sometimes there can be caching issues with a specific browser causing such problems.