Forum Discussion

WhiskST's avatar
WhiskST
Contributing User
2 years ago

MYOB Randomly locks invoices by itself

Hi there,   Numerous times the option to lock transactions for invoices is ticked in Preferences>Security.   No one in my team selects this, neither the accountant. Can you please advise why MYOB...
WhiskST's avatar
WhiskST
Contributing User
12 months ago

OK is always selected to fix the promblem. However on any given day we discover that the option is ticked again. As if the system updates or automatically does this for some reason. No one in our team, including account selects this option.

Doreen_P's avatar
Doreen_P
MYOB Moderator
12 months ago

Hi, WhiskST

 

Thank you for your response.

 

Since you can confirm that OK button is always selected and it should not be automatically ticked if none of the file users made the changes, we recommend clearing your AccountRight to refresh the data. More information on how to do this can be found in the Help Article: Clearing the AccountRight Cache. Please let us know how it goes.

 

Best regards,

Doreen

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.