Forum Discussion

MalloryJ's avatar
MalloryJ
Contributing User
2 years ago

MYOB statements

Hello   My MYOB customer statements are showing August invoices are over due when they are not due until September 20th.   How do I change this?  Photo 1 shows customers statement Photo 2 shows...
MalloryJ's avatar
MalloryJ
Contributing User

Its actually made things worse because now the invoices arent listed and its still shwoing as overdue

Celia_B's avatar
Celia_B
MYOB Staff
2 years ago

Hi MalloryJ,

 

Thank you so much for getting back to us and providing an update. And thank you for sending the screenshots.  

 

In this regard, there are some reasons why the list is not showing, first is on the setting, which you mentioned that it is all correct. You can also consider checking on the card, or on terms. To further assist you with this, can you please send me the screenshot of the invoice, also the Credit Terms, when you go to Sales> Sales Register> Open the invoice>> click on terms.  

 

I am looking forward to hearing from you.  

 

Thanks.  

Cel

 

  • MalloryJ's avatar
    MalloryJ
    Contributing User
    2 years ago

    Great thank you. 

     

    This customers terms should be due 20th following the month. So August invoices are due 20th of September. 

    However his August invoices are showing as 1 month overdue

     

    • Celia_B's avatar
      Celia_B
      MYOB Staff
      2 years ago

      Hi MalloryJ,

       

      Thank you for getting back to us.  

       

      In this matter, can you check the terms inside that invoice, and can you confirm when it was recorded? So, we can investigate this for you. You can also send me the screenshot of the invoice.  

       

      Thanks,

      Cel

       

    • Celia_B's avatar
      Celia_B
      MYOB Staff
      2 years ago

      Hi MalloryJ,

       

      We just want to check back with you if you are still having the issue. Please feel free to create a new post again if you need help with this or if you need help in the future. We are happy to help you. 

       

      Thanks, 

      Cel

       

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