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EmmaT78's avatar
EmmaT78
4 years ago
Solved

MYOB Surcharge Invoice

Hello

Does anyone know how to access the invoice from MYOB for the client surcharge for the month.  From clients paying credit card or BPay?  It usually comes within a few days of my subscripttion invoice.  I never recived either I'm guessing it was because of Christmas / New Year?  I can find my subscription fee invoice on my account but not the surcharge fee invoice.  Hopefully that makes sense thanks?

 

Thanks

  • Melisa_D's avatar
    Melisa_D
    4 years ago

    Hi EmmaT78, 

     

    Thanks for your post. I've sent you a private message with our paydirect teams contact details who will be able to assist with this. You can view your private messages by signing into the Community Forum > Selecting your Avatar on the top right hand corner of the window > Select the envelope icon. 

     

    Do let us know if you have any further questions. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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  • Melisa_D's avatar
    Melisa_D
    Former Staff
    4 years ago
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    Hi EmmaT78, 

     

    Thanks for your post. I've sent you a private message with our paydirect teams contact details who will be able to assist with this. You can view your private messages by signing into the Community Forum > Selecting your Avatar on the top right hand corner of the window > Select the envelope icon. 

     

    Do let us know if you have any further questions. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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Hello

Does anyone know how to access the invoice from MYOB for the client surcharge for the month.  From clients paying credit card or BPay?  It usually comes within a few days of my subscripttion invoice.  I never recived either I'm guessing it was because of Christmas / New Year?  I can find my subscription fee invoice on my account but not the surcharge fee invoice.  Hopefully that makes sense thanks?

 

Thanks

","body@stringLength":"471","rawBody":"

Hello

Does anyone know how to access the invoice from MYOB for the client surcharge for the month.  From clients paying credit card or BPay?  It usually comes within a few days of my subscripttion invoice.  I never recived either I'm guessing it was because of Christmas / New Year?  I can find my subscription fee invoice on my account but not the surcharge fee invoice.  Hopefully that makes sense thanks?

 

Thanks

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MYOB Surcharge Invoice","moderationData":{"__ref":"ModerationData:moderation_data:740354"},"body":"

Hi EmmaT78, 

\n

 

\n

Thanks for your post. I've sent you a private message with our paydirect teams contact details who will be able to assist with this. You can view your private messages by signing into the Community Forum > Selecting your Avatar on the top right hand corner of the window > Select the envelope icon. 

\n

 

\n

Do let us know if you have any further questions. 

\n

 

\n

If my response has answered your enquiry please click \"Accept as Solution\" to assist other users find this information.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"218","kudosSumWeight":0,"repliesCount":0,"postTime":"2022-01-19T09:41:25.498+11:00","lastPublishTime":"2022-01-19T09:41:25.498+11:00","solution":true,"metrics":{"__typename":"MessageMetrics","views":449},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:AccountRight/category:Support/community:myobboard:Sales_and_Purchases/message:740326/message:740354","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[],"readOnly":true,"editFrozen":false,"body@stringLength":"776","rawBody":"

Hi , 

\n

 

\n

Thanks for your post. I've sent you a private message with our paydirect teams contact details who will be able to assist with this. You can view your private messages by signing into the Community Forum > Selecting your Avatar on the top right hand corner of the window > Select the envelope icon. 

\n

 

\n

Do let us know if you have any further questions. 

\n

 

\n

If my response has answered your enquiry please click \"Accept as Solution\" to assist other users find this information.

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:740354_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"218","videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"QueryVariables:MessageSolutions":{"__typename":"QueryVariables","id":"MessageSolutions","value":{"first":10,"constraints":{"topicId":{"eq":"message:740326"},"solution":{"eq":true}},"sorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":false,"useBody":true,"useKudosCount":false,"useTimeToRead":false,"useMedia":true,"useRepliesCount":false,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":true,"useTags":false,"useUserHoverCard":false,"useNodeHoverCard":false,"usePreviewSubjectModal":false,"useMessageStatus":false}},"CachedAsset:text:en_US-components/community/NavbarDropdownToggle-1741642907000":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarDropdownToggle-1741642907000","value":{"ariaLabelClosed":"Press the down arrow to open the menu"},"localOverride":false},"CachedAsset:text:en_US-components/messages/EscalatedMessageBanner-1741642907000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/EscalatedMessageBanner-1741642907000","value":{"escalationMessage":"Escalated to Salesforce by {username} on {date}","viewDetails":"View Details","modalTitle":"Case Details","escalatedBy":"Escalated by: ","escalatedOn":"Escalated on: ","caseNumber":"Case Number: ","status":"Status: ","lastUpdateDate":"Last Update: ","automaticEscalation":"automatic escalation","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-components/users/UserLink-1741642907000":{"__typename":"CachedAsset","id":"text:en_US-components/users/UserLink-1741642907000","value":{"authorName":"View Profile: {author}","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/users/UserRank-1741642907000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserRank-1741642907000","value":{"rankName":"{rankName}","userRank":"Author rank {rankName}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageTime-1741642907000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageTime-1741642907000","value":{"postTime":"Published: {time}","lastPublishTime":"Last Update: {time}","conversation.lastPostingActivityTime":"Last posting activity time: {time}","conversation.lastPostTime":"Last post time: {time}","moderationData.rejectTime":"Rejected time: {time}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSolvedBadge-1741642907000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSolvedBadge-1741642907000","value":{"solved":"Solved"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSubject-1741642907000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSubject-1741642907000","value":{"noSubject":"(no subject)"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageBody-1741642907000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageBody-1741642907000","value":{"showMessageBody":"Show More","mentionsErrorTitle":"{mentionsType, select, board {Board} user {User} message {Message} other {}} No Longer Available","mentionsErrorMessage":"The {mentionsType} you are trying to view has been removed from the community.","videoProcessing":"Video is being processed. 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