Forum Discussion

Lulu3's avatar
Lulu3
Cover User
6 months ago

MYOB Surcharge on Payment transactions - this can't be right?!

Hi everyone,   One of our customers paid an $18,000 invoice by cc and myob added a $400 surcharge on the backend during payment. I then needed to refund this invoice and, as required by the RBA and...
AmandaMYOB's avatar
AmandaMYOB
MYOB Moderator
6 months ago

Hey Lulu3​ 

I've taken a look into your previous case raised about this issue and have escalated it to the relevant team. The team will be taking a look into this for you and will contact you on the contact number listed against the case with an update. 

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