MYOB Uploads Errors

Hi Doreen

I have a client who is having major issues with Uploads.  She is using a MYOB Business file that was one of the original Essentials files - not sure if that has something to do with it.  

So she mostly emails invoices into MYOB, and sometimes uses Drag & Drop.  Some of her invoices were still scanning 2 weeks later - we deleted those and re did them. 

But the main issue is the 'reading' of the invoice.  Department of Transport has become Government of Wester Australia, one supplier has become NAB - which is his bank, but is not mentioned anywhere on the top part of his invoice, and others could be the Trading name one day, and other days it is listed as the Company name.  Very, very frustrating and time consuming.

Is another example of AI being way too smart for itself and stuffing up a system that was working well?

Hi Kaye_H, 

Having invoices stay on scanning and supplier details read incorrectly would definitely take extra time to sort out.

We can’t confirm whether the original Essentials file is related. It would be worth asking your client to contact our support team and mention that detail. In the meantime, please check the supplier and other details against the original invoice before creating the bill.

Regards,
Genreve

Hi SANDYMW,

I'm sorry to hear you're also seeing this, with the invoice line details and job fields not being populated. As this will need to be checked further, please reach out to our Support team so they can investigate the issue with your file and uploads. 

Regards,

Sai

We are also having the same issue for both desktop and online versions.

No line details on invoices that are API Integration from supplier to the InTray. The invoice description is empty and only shows a total invoice amount.

Each individual line item needs to be manually entered. 

Online UPLOADS invoice shows "no supplier information from this transaction was detected". 

I am having this issue too. Are MYOB doing a fix for it?

All seems ok now. :)

Hey all

Thanks for taking the time to raise this. We are currently investigating an issue where customers may experience intermittent errors when scanning documents into the In Tray/Uploads screen. We've posted it over on the status hub, you can subscribe to stay notified here. 

This has not fixed the same issue I have had for a month  where it never recognises suppliers despite using the same suppliers for years so I have to manually select the supplier everytime which is unacceptable.