Forum Discussion

VZ23's avatar
VZ23
User
3 years ago
Solved

Non Sequential Sales Invoice Numbers MYOB Accountright 2022.1

Hi Team    After we upgraded to the lastest version of MYOB Accountright 2022.1, we start to having an issue regards to Sales Invoice No. The problem is below:  The sales invoice no. is working fi...
  • SamaraM's avatar
    SamaraM
    3 years ago

    Hi VZ23 

     

    Thanks for your post. We have identified that some customers will use alphanumeric reference numbers, which is a problem because the software does not pick up those reference numbers when searching for duplicates.

     

    We do understand that some users use a different sequence for invoices being imported, which has been fed back to the required teams for future updates.

     

    Please let me know if you have any further questions.


    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

SamaraM's avatar
SamaraM
Former Staff

Hi VZ23 

 

Thanks for your post. We have identified that some customers will use alphanumeric reference numbers, which is a problem because the software does not pick up those reference numbers when searching for duplicates.

 

We do understand that some users use a different sequence for invoices being imported, which has been fed back to the required teams for future updates.

 

Please let me know if you have any further questions.


If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Rosine's avatar
Rosine
Contributing User
3 years ago

Hi There I have had the same problem after modifying manually an old invoice. I deleted the invoice and reintered it with the original date and the same number omitting the leading 0s.

On that same date a number of other invoices were produced with the correct sequential numbers.

When I enter a new invoice now, it picks up an  invoice number sequential to the modified one which results in a duplicate .

My prefences in the setup are for warning if duplicate invoice numbers and Purchase numbers are entered, but this time nor warning is  issued.

Is there a solution for this problem?

Thanks

 

 

 

 

  • SamaraM's avatar
    SamaraM
    Former Staff
    3 years ago

    Hi Rosine 

     

    With the 2 invoices you have entered you mentioned you omitted the leading 0s? 

    If the invoice or purchase does not have the standard 8 digits the warn for duplicate will not work.

     

    If that is not the case, can you provide examples for me to have a look at? You can reply with a screenshot (redacting sensitive information) or send as a private message.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

    • Rosine's avatar
      Rosine
      Contributing User
      3 years ago

      accepted as solution

    • Rosine's avatar
      Rosine
      Contributing User
      3 years ago

      Hi Samara, I replaced the leading zeros in the reworked invoices, but that didn't solve the problem.

      I found a solution in "how to delete an invoice", so I made my last correctly numbered invoice as "recurring" and then started a new  invoice which incremented correctly.