Old sales invoices appear in ledger
We found about 100 postings, all dated 2/4/2024 from year 2017 on our sales ledger. All of them had a zero balance as they have been dealt with back in 2017/18 FY. I am bewildered how these old sales...
Forum Discussion
Hi Gabriela123,
Thank you for your post. There could be several reasons for the sudden appearance of old sales invoices in your account. One possibility could be related to data migration or conversion from another accounting software to MYOB. However, if this doesn't happen, I recommend running the Journal Security Audit report for these transactions to double-check what happened. Alternatively, if you also have a backup file prior to that, you can check that as well.
If neither of these scenarios apply, you may need to visit help sites like myob.com/support or myaccount.myob.com to find MOCA, our virtual assistant. Use MOCA for immediate queries and assistance. If MOCA can't help, you'll be automatically directed to our live chat team.
Otherwise, if my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.
Kind regards,
Shella
Hi Shella,
thank you for the tips. I have not migrated anything or uploaded an older backup file. But I did check the Journal Security Audit report where I found out that the administrator (that would be me) has apparently added a large number of files (sales invoices from seven years ago which have been closed). I am puzzled as how that could be as I am certain that I did not upload anything at all. Has that ever happen to anyone else?
Thanks for trying to help.
Gabriela
