On Line Invoice Hacked
So, second post in two days, this time just found out that a customer has had the online invoice I sent via account right was hacked, our bank details were changed and there was no green button to cl...
Forum Discussion
Hi Deb14,
Thanks for your post and my apologies for the late response. If you notice any discrepancies on your invoices, such as incorrect amounts or customer contact details, we recommend reviewing the invoice and company information in your MYOB Business to ensure accuracy.
If the information appears correct, we encourage you to promptly reach out to our phone-based teams to discuss the matter in greater detail. Before calling, please have the following information ready:
- The serial number of your MYOB Business (located at the bottom of the Business Name Menu - top right).
- A copy of the invoice that was sent.
- A screenshot of the transaction within your MYOB Business.
- Details about when the email was sent and the recipient(s) of that email.
Equipped with this information, our frontline teams can conduct a thorough investigation of the email records in collaboration with our backend teams to determine the cause of the issue.
Regards,
Earl
Hi Earl,
Thanks so much for responding, I could not find a phone number to call, but did locate the security email, so have contacted via email and MYOB have responded along with a personal phone call. I don't believe it was a compromise via MYOB on line invoices being emailed, but with the clients email address. As at today I have had 3 more emails from MYOB security all stating different case numbers, and asking again for all the details. Its a pity MYOB don't look at the actual Case Number being referred to and stop creating additional Case Numbers, that just causes more stress for me, on top of what we have been through.
Thanks again Earl.
Deb
