Forum Discussion

Deb14's avatar
Deb14
Experienced User
2 years ago

On Line Invoice Hacked

So, second post in two days, this time just found out that a customer has had the online invoice I sent via account right was hacked, our bank details were changed and there was no green button to cl...
Deb14's avatar
Deb14
Experienced User
2 years ago

Hi Earl,

 

Thanks so much for responding, I could not find a phone  number to call, but did locate the security email, so have contacted via email  and MYOB have responded along with a personal phone call.  I don't believe it was a compromise via MYOB on line invoices  being emailed, but with the clients  email address.  As at today I have  had 3  more  emails  from MYOB security all stating  different case numbers, and asking again for all the details.   Its a pity MYOB don't look at the actual Case Number being referred to and stop creating additional Case Numbers, that just causes more stress for me,  on  top of what we have been through.

Thanks again Earl.

Deb

Earl_HD's avatar
Earl_HD
MYOB Moderator
2 years ago

Hi Deb14,

Thank you for sharing the additional information, and I apologize for the delayed response. Please feel free to reach out if you require any further assistance with this matter. We'll be more than happy to assist you.

Regards,
Earl

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