Hi Mike_MYOB and Wendy_99
I am having similar issues I think.
I have been using the online payments for a number of years, and the surcharge has been working just fine.
But, now, with the new way MYOB is doing things, I went to allocate the ledger account to record merchant fees, and I don't see the right ledger account in the dropdown. It has others in there, but I cannot find the right one.
I cannot see any difference in the nature of the ledger account that is not showing to the ledger accounts that do show.
Mike (or anyone), can you please advise why I am not able to see the ledger account in the dropdown that I want to allocate? - please note, it is not Inactive, and it is an Expense account.
Thank you.
Teresa
Hi doublet and Wendy_99,
Thank you for following up after checking the information in the help article.
I have checked with one of our specialists and it appears as though this is related to a known issue where the system is only loading 400 accounts total.
My assumption here is that you must have more than 400 which is why you have been unable to find on of them for no obvious reason.
I can confirm that this is being worked on by our developers as a high priority and I have added you both to our list of impacted customers so that you can be contacted once this has been resolved.
Kind regards, Mike
Ah, Yes! fixed!
So happy!
Thank you!
awesome, thank you Mike_MYOB ! I wasn't getting emails when you replied, so just checked today and I was able to select the correct account, thank you! :)
(I wasn't seeing the emails because I had set up a rule in my inbox to file forum emails straight in their folder a while back, and forgot to switch it off!)
cheers
Teresa
