Online payment surcharge - mobile app fault
Hi, We have setup online payments & set the default setting to pass on the surcharges to the customer. This works fine in the desktop version. However, when an invoice is generated in the mobile app...
Forum Discussion
Has this been fixed by MYOB yet?
I was forced to update to include MYOB online payments. I set my default to surcharge paid by customers.
I just got stung with surcharges as I sent invoices by the app as I was unaware of this issue. I think MYOB should reimburse me for these fees as I was unaware of their faulty app!
Hi LCN_Electrical,
The reason why you have been charged a surcharge even though you have set your settings for the surcharge to be passed on to your customers is because you sent the invoice via the mobile app. Mobile apps have limited features, and one of these limitations is the inability to pass on the surcharge.
If you prefer using your phone or tablet to send invoices, instead of using the app, you can use the browser on your phone or tablet. Simply log in to https://app.myob.com/ and send invoices from there. This way, the surcharge settings will be applied correctly.
Regards,
Earl
