Our Company ABN and our Customers ABN is not displaying on the invoice when it is emailed
Both ABN's display on the invoice when printed from MYOB, however they are both missing when the invoice is emailed from MYOB. Why is this happening?
Forum Discussion
Could someone please advise if this has been corrected as this continues to do this for the company ABN on emailed invoices randomly at times. All customised forms have been checked to be correctly done and every now and then we get an email from customer to say it has no company ABN to be paid. Any help would be appreciated. If still ongoing glitch, I will raise with the IT to look further into why it would be not picking this field up, thank you:)
Hi LSG1,
Thanks for checking in. There wasn’t a known glitch when those posts went up, and there isn’t one on our side right now either. If you’ve already tried the steps in the earlier replies, the best bet is to get in touch with our support team, so they can dig into your file and figure out what’s causing it.
Regards,
Genreve
