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JV88's avatar
JV88
Contributing Cover User
2 years ago

Passing on credit card charges using MYOB Invoice app

We have recently set up accepting online payments and we want to pass on the credit card surcharge to the client. I appear to have set this up correctly as it is automatically ticked if I initiate the invoice via the desktop, however, if the invoice is sent from the the MYOB Invoicing app, it does not charge and there is no option to select it.

 

Is there a way to make this automatic as well? We are a plumbing business so invoices are issued on the spot using the app.

 

Please help

 

 

5 Replies

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  • Hello JV88 

     

    Thank you for your post. 

     

    You should be able to include online invoice payments as an option when using the invoice app. You just need to have it checked and should be an option below the Tax inclusive.

     

    If you don't have this in your invoice app I would check to make sure you are using the updated app. This should be the one with the logo of a document.

    You can get a download link from our Help Article on using the MYOB invoice app.

     

    If my response has answered your inquiry please click "Accept as Solution" to assist other users to find this information.

     

     

    • JV88's avatar
      JV88
      Contributing Cover User

      Thanks for replying Chris.

       

      We have it set up to accept online payments in the app, which is working well, however you don't have the option to tick 'apply surcharge' that you have on the desktop version. As a result, we don't appear to be able to pass the surcharge onto the client.

       

      Are we missing something?

       

      Jo

      • ChrisMYOB's avatar
        ChrisMYOB
        Former Staff

        Hello JV88 

         

        When you set up online invoicing, you do have the setting to turn on online surcharging for all invoices. and you will have the option to turn it off for individual ones when creating the invoice while in the application. 

        This should apply to all transactions from wherever you send them.

        I have linked our Help Article on surcharging customers which provides the steps to turn this on for all invoices.

         

        If my response has answered your inquiry please click "Accept as Solution" to assist other users to find this information.