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Melson2016's avatar
Melson2016
Experienced Cover User
2 years ago

Payment deleted but still $0 balance on bill

Hi    I have had a client delete a payment of a purchase and the total of the bill is still saying $0 is due instead of the USD25,000 that should be outstanding. I have attached a photo. This 25k w...
Doreen_P's avatar
Doreen_P
MYOB Moderator
2 years ago

Hi, Melson2016

 

Thanks for your post, and we're sorry for the delayed response.

 

This issue may require more screenshots so we can further assist. Kindly open the bill by going to Purchase register > Look for the bill in the open or closed bills tab > Open the transaction > Click History and then take a screenshot of it. Make sure to remove any sensitive information before posting in the Forum.

 

We are looking forward to your response.

 

Best regards,

Doreen

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