Forum Discussion
Hi MarkR32,
Thanks for taking the time to test this so thoroughly and for sharing everything you’ve already tried in the forum.
It does seem odd that the same form can produce such a large difference in PDF size between Send to Disk and Send to Email.
I’ve checked what we have available internally, and I wasn’t able to find a confirmed answer for why that’s happening in this case. Rather than guess, the best next step would be to reach out to our support team so they can investigate it further with you. Given the testing you’ve already done, that should give them a solid starting point to look into whether this is tied to the form design itself or to the way the PDF is being generated through that workflow.
You can reach out by creating a ticket in My Account directly and including the link to this forum post.
Regards,
Genreve
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