Forum Discussion

Coral3's avatar
Coral3
Experienced User
3 years ago

'Print/Email Invoices' function not accessible, 'Unable To Connect' mssg

Since 24th June 2022 every time we have tried to open the 'Print/Email Invoices' section in MYOB Accountrigt we get the 'Unable to Connect' message pop up, even though there is no issue with our inte...
ChrisMYOB's avatar
ChrisMYOB
Former Staff
3 years ago

Hello Coral3 

 

Are you able to please state the last 4 digits of your serial number as well as the company file Id that this is affecting. The company file Id is found by clicking on Help and choosing about MYOB.

 

I should be able to resolve this once I have this information.

  • Coral3's avatar
    Coral3
    Experienced User
    3 years ago

    Hi Chris,

     

    The serial number ends in 4040

    Company File ID:  1

     

    Your help would be very much appreciated!

     

    Thank you

    • ChrisMYOB's avatar
      ChrisMYOB
      Former Staff
      3 years ago

      I have run a script over your file, you should now be able to print the past invoices. 

      Please let me know if you need any further assistance.

      • Coral3's avatar
        Coral3
        Experienced User
        3 years ago

        Unfortunately it is not fixed. 

         

        I have just tried several times but we are still getting the same 'Unable to Connect' pop up when trying to open the 'Print/Email Invoices' function.  Exiting and re-opening MYOB has not made any difference.

         

        Our staff at another location have also just tried to access 'Print/Email Invoices' using their log-in, and it is not fixed at their end either. 

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