Forum Discussion

Coral3's avatar
Coral3
Experienced User
3 years ago

'Print/Email Invoices' function not accessible, 'Unable To Connect' mssg

Since 24th June 2022 every time we have tried to open the 'Print/Email Invoices' section in MYOB Accountrigt we get the 'Unable to Connect' message pop up, even though there is no issue with our inte...
Coral3's avatar
Coral3
Experienced User
3 years ago

Unfortunately it is not fixed. 

 

I have just tried several times but we are still getting the same 'Unable to Connect' pop up when trying to open the 'Print/Email Invoices' function.  Exiting and re-opening MYOB has not made any difference.

 

Our staff at another location have also just tried to access 'Print/Email Invoices' using their log-in, and it is not fixed at their end either. 

ChrisMYOB's avatar
ChrisMYOB
Former Staff
3 years ago

In some further investigation, this was an issue during 2019.4 but should have since been fixed, our 2022.6 version has just been released, are you able to please make sure you update to this version and then try to print.

You can also try clearing your cache, please close AccountRight and do the following:

  1. Hold down the <Windows Key> and press the letter <R>
  2. In the box that appears, type in: %localappdata%
  3. Press <Enter>

Once you've done that, go to MYOB > AccountRight > 20XX.X OR Current (Depends on the version you're using) > Cache, and delete the contents of this folder.

 

Please let me know how this goes.

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