Hello Coral3
Sorry about the delay in getting back to you, I have looked at the attached diagnostics log.
Can you please back up your company file, and then restore a copy of it offline. Once the file has been restored offline, you should be able to access the print/email invoices section. If the list of invoices is quite long, this is what could be causing the error, I would suggest seeing you can also choose advanced settings and ticking the section to only show unprinted invoices.
I have attached a Help Article on backing up and restoring your company file.
If you are able to access it via running the file locally, and after you have printed the invoices, you will be able to restore the file online and should be able to access the print/email function online again.
Please let me know how you go.
Thanks ChrisMYOB . I presume that there is a timeout occurring when the print/email invoices option is selected, because the window wants to load all the invoices as per the current advanced settings. And for this client, there are more invoices than the online system can handle, especially if the option to display/print all invoices is the current selected option.
Coral3 , how often do you bulk print invoices - daily, or less often? And on a daily basis, what are your average and peak invoice counts?
We are generating approx 100 - 150 invoices per day.
They are all printed at time of recording, so (except for an occasional one) they do not appear in the unprinted 'Invoices to Print' list.
Approx 60 - 70% of customers are on the 'Print and Email invoices' setting as they require emailed copies. So probably around 70 - 100 invoices would be going to the 'Email Invoices' list per day.
While we were still able to access the Print/Email invoices lists we were emailing all unsent invoices daily.
So I've been trawling the MYOB 'support' pages again this evening, hoping to find more info.
It appears from this info here that it will NOT be possible to email the unsent invoices from an offline copy of our company file-?
https://help.myob.com/wiki/pages/viewpage.action?pageId=10656034
